Terms & Conditions

Course Attendance Charges

From 1 April 2011, all delegates from agencies that do not contribute to the HSCB budget, including schools, district and borough councils, out of county providers and profit making private and independent organisations, will be charged for their staff to attend HSCB training courses. This will be at a cost of £75.00 per person per full-day course, or £50.00 per person per half-day course.

Lite Bite sessions are free of charge to all agencies.

Non-chargeable Agencies:

  • Courses are free of charge to HSCB contributory member agencies and the voluntary sector.

Chargeable Agencies:

  • Schools including academies and free schools (family support workers and parent support workers are normally employed by schools)
  • Private for profit organisations including individual consultants
  • District and Borough councils
  • Any non-Hertfordshire provider i.e. out of county
  • Housing Associations

'Purchase Order Number or Cost Code' It is a mandatory requirement for chargeable delegates to complete this field when booking.

  • District and Borough Council employees must enter a Purchase Order Number.
  • Hertfordshire County Council (HCC) employees must enter their department's Cost Centre Code (in case of non-attendance or late-cancellation only).
  • HCC School Staff must enter their School Number.

Academies and Free Schools will be invoiced separately.

Cancellations and Non Attendance Charges

Unfortunately, we do experience a significant problem with non attendance and late cancellations. 

Cancellation charges of £75.00 per person per full-day course, or £50.00 per person per half-day/Lite Bite course will apply to all agencies if delegates fail to attend on the day, or fail to advise HSCB in writing more than 14 days in advance of the course that they are no longer able to attend.


As demand for HSCB courses is high and some applications may be unsuccessful, early cancellation is important in order that the place can be offered to another participant.

You are able to cancel your own place more than 14 days before the course by logging into the HSCB events page here – http://hscb.event-booking.org.uk/login

If you wish to cancel your place less than two weeks before the date of the course you must email us at hscbcourses@hertfordshire.gov.uk. You will not be able to cancel your own place with less than two weeks to go.

If we are given less than two weeks notice of cancellation, the full charge of the training will be made. This applies to both partners and non partners.

Non Attendance

If you do not attend a course that you have booked on to, we will email you and your manager/finance team (you would have given us these details when you created an account to book onto our events).

You will be charged the full amount for the course. A full day course is charged at £75.00 and a half day course is charged at £50.00.

Invoices for course fees, non-attendance, or late cancellations will be sent to agencies after the course.

Unforeseen events/exceptional circumstances

We understand that unforeseen events/exceptional circumstances can lead to cancellation or non-attendance, in which case, the HSCB may consider to waiver the non attendance fee. You, or your line manager, must inform us at your earliest opportunity, either before the training course or within 7 days afterwards, by emailing hscbcourses@hertfordshire.gov.uk. The HSCB Training Coordinator will use their discretion in deciding whether a waiver will be made.

Delegate Substitutions

Booked delegates who are unexpectedly unable to attend but are able to send a colleague in their place must inform the HSCB Training Coordinator in writing via hscbcourses@hertfordshire.gov.uk no less than 24 hours before an event, or telephone 01992 556072 as a matter of priority and then confirm the details in writing.

HSCB Training Cancellation

Due to unforeseen circumstances such as trainer illness or adverse weather conditions, on rare occasions, the HSCB may be required to cancel training with limited notice. If this occurs we will not reimburse costs incurred by organisations such as those incurred in releasing staff to attend courses or travel expenses.