Z Engaging in Difficult Conversations 19

Date & Time:

Monday 11 February 2019 (09:00 for 09:30 start - 12:30) - Please login to join the waiting list

Venue:

Hertfordshire Development Centre, Stevenage, Robertson House, Six Hills Way, Stevenage SG1 2FQ

Detail:

Stage 2

 

Target Audience:

All frontline professionals working in health and social care, including social workers and health visitors, e.g. those engaging with the Gypsy Roma Traveller Community.

 

Attendance Criteria:

Delegates must have completed mandatory Basic/Stage 1 Safeguarding/Child Protection training within their own agency.  The course is free to attend for people working for an agency contributing to the operation of the HSCB, or at cost if not.

ADDITIONAL REQUIREMENT - PRE-COURSE WORK

In order to gain as much as possible from the training, it is necessary for delegates to prepare by downloading and completing the pre-course worksheet from the 'Download Course Materials' section of their dashboard.

Delegates are asked to think about either a difficult conversation they have had, or a difficult conversation they are likely to be having in the future, and to bring this completed information with them on the day.

 

Aim of the Course:

To equip delegates with the understanding, tools and solutions for effectively dealing with challenging and difficult conversations that they encounter as part of their professional day-to-day life.

 

Learning Outcomes:

  • Recognising what is a difficult conversation and why it’s challenging.
  • Developing a framework to hold the conversation effectively.
  • Establishing what other people want or expect from difficult conversations.
  • Developing perception and how to influence it so that the conversation is constructive.
  • Conversation dynamics and understanding the games people play.
  • Enhancing effective listening skills to empower the holding of effective conversations.

Booking:

Booking has now closed for this event.

Further Information:

Enquiries:

Jane.savage@hertfordshire.gov.uk 01992 588506

Trainer:

Trissel Solinas & Mary Emson

Venue Details:

Hertfordshire Development Centre, Stevenage, Robertson House, Six Hills Way, Stevenage SG1 2FQ

(01438 845114)

 

Hertfordshire Development Centre Car Parking Directions and Permit

HDC now has a dedicated parking area at the Stevenage Campus, accessible via Caxton Way with separate disabled parking at the front of Robertson House and Farnham House receptions.

Directions:

The entrance to HDC’s car park is on Caxton Way between the rear entrance for Farnham House and the Recycling Centre. There is no direct postcode that will bring you to the car park entrance; your nearest option is to follow the main Robertson House postcode SG1 2FQ or you can use "aside.ladder.jars" what3words app (human friendly coordinate location app). Please do not park in Abel Smith House car park as you will be fined.

We would like to encourage you to consider public transport. Stevenage has excellent rail and bus links and extensive cycling/walking routes. Please contact HDC for advice.

Parking is not guaranteed so should the new car park be full you will need to find alternative parking. Public pay-and-display car parks are available in and around the town centre. Please note that the old Bessemer Drive car park is no longer available to HDC for parking.

Hertfordshire Development Centre Car Parking Permit.

If you use the delegates car park, this permit MUST be displayed in your vehicle. Failure to properly display this permit may result in a fine. Misuse of the car park by anyone who is not visiting the HDC will be fined.